Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more — all in one place.
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more — all in one place.
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more — all in one place.
Products
01.
What are these products made from?
Our mounting products are made from PETG (Polyethylene Terephthalate Glycol), a thermoplastic polyester material known for its strength and durability.
01.
What are these products made from?
Our mounting products are made from PETG (Polyethylene Terephthalate Glycol), a thermoplastic polyester material known for its strength and durability.
01.
What are these products made from?
Our mounting products are made from PETG (Polyethylene Terephthalate Glycol), a thermoplastic polyester material known for its strength and durability.
02.
What kind of products does Strong Club offer?
We specialize in high-quality, 3D-printed equipment and accessories designed for IT professionals, gamers, and tech enthusiasts. All products are engineered for durability and performance.
02.
What kind of products does Strong Club offer?
We specialize in high-quality, 3D-printed equipment and accessories designed for IT professionals, gamers, and tech enthusiasts. All products are engineered for durability and performance.
02.
What kind of products does Strong Club offer?
We specialize in high-quality, 3D-printed equipment and accessories designed for IT professionals, gamers, and tech enthusiasts. All products are engineered for durability and performance.
03.
Are your products ready-made or made to order?
Every Strong Club item is made to order. We don’t keep stock—each product is 3D printed specifically for you when your order comes in. This ensures the highest quality, reduces waste, and allows us to tweak designs if needed for custom requests
03.
Are your products ready-made or made to order?
Every Strong Club item is made to order. We don’t keep stock—each product is 3D printed specifically for you when your order comes in. This ensures the highest quality, reduces waste, and allows us to tweak designs if needed for custom requests
03.
Are your products ready-made or made to order?
Every Strong Club item is made to order. We don’t keep stock—each product is 3D printed specifically for you when your order comes in. This ensures the highest quality, reduces waste, and allows us to tweak designs if needed for custom requests
04.
What customs materials are available?
We do offer more advanced materials such as Glass Fiber Reinforced Nylon 6 (PA6-GF), Carbon Fiber Reinforced PETG, ABS and many more!
04.
What customs materials are available?
We do offer more advanced materials such as Glass Fiber Reinforced Nylon 6 (PA6-GF), Carbon Fiber Reinforced PETG, ABS and many more!
04.
What customs materials are available?
We do offer more advanced materials such as Glass Fiber Reinforced Nylon 6 (PA6-GF), Carbon Fiber Reinforced PETG, ABS and many more!
Shipping & Delivery
01.
Where do you ship from?
All items are manufactured and shipped from the UK.
01.
Where do you ship from?
All items are manufactured and shipped from the UK.
01.
Where do you ship from?
All items are manufactured and shipped from the UK.
02.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on your location.
02.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on your location.
02.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on your location.
03.
How long does shipping take?
UK orders typically arrive in 2–5 working days. International orders may take 7–15 working days depending on customs and local delivery services.
03.
How long does shipping take?
UK orders typically arrive in 2–5 working days. International orders may take 7–15 working days depending on customs and local delivery services.
03.
How long does shipping take?
UK orders typically arrive in 2–5 working days. International orders may take 7–15 working days depending on customs and local delivery services.
04.
Can I track my order?
Yes! You’ll receive a tracking link via email once your order has been dispatched.
04.
Can I track my order?
Yes! You’ll receive a tracking link via email once your order has been dispatched.
04.
Can I track my order?
Yes! You’ll receive a tracking link via email once your order has been dispatched.
05.
How long does it take to produce the order?
This can vary depending on order size. We aim to get orders created and shipped out within 7 working days.
05.
How long does it take to produce the order?
This can vary depending on order size. We aim to get orders created and shipped out within 7 working days.
05.
How long does it take to produce the order?
This can vary depending on order size. We aim to get orders created and shipped out within 7 working days.
Orders and Returns
01.
Do you accept returns?
We accept returns within 14 days of delivery on non-custom products. Items must be unused and in original condition.
01.
Do you accept returns?
We accept returns within 14 days of delivery on non-custom products. Items must be unused and in original condition.
01.
Do you accept returns?
We accept returns within 14 days of delivery on non-custom products. Items must be unused and in original condition.
02.
What if my item is damaged or defective?
If your item arrives damaged or has a fault, contact us immediately with photos and order details. We’ll sort it quickly—either with a replacement or refund.
02.
What if my item is damaged or defective?
If your item arrives damaged or has a fault, contact us immediately with photos and order details. We’ll sort it quickly—either with a replacement or refund.
02.
What if my item is damaged or defective?
If your item arrives damaged or has a fault, contact us immediately with photos and order details. We’ll sort it quickly—either with a replacement or refund.
03.
Can I return custom items?
Custom and bespoke items are non-returnable unless there is a manufacturing defect or damage during shipping.
03.
Can I return custom items?
Custom and bespoke items are non-returnable unless there is a manufacturing defect or damage during shipping.
03.
Can I return custom items?
Custom and bespoke items are non-returnable unless there is a manufacturing defect or damage during shipping.
04.
Can I cancel or change my order after placing it?
If you need to make changes, please contact us within 24 hours of placing your order. Once production starts, we can’t guarantee modifications.
04.
Can I cancel or change my order after placing it?
If you need to make changes, please contact us within 24 hours of placing your order. Once production starts, we can’t guarantee modifications.
04.
Can I cancel or change my order after placing it?
If you need to make changes, please contact us within 24 hours of placing your order. Once production starts, we can’t guarantee modifications.